Cuchen Co., Ltd started as a home appliance company
in 1976 and is striving to become the best home appliance corporation
that enhances our customer’s quality of life with its business philosophy
prioritizing customer satisfaction.

In 2012, Cuchen Co., Ltd established a subsidiary corporation in the US
in order to increase international sales by entering the US primary market,
and to reinforce the image and the service of the Cuchen brand. Cuchen
is developing into a kitchen appliance brand that is craved by our customers
by presenting products with trendy designs on top of its 40 years of technical expertise.

To learn more about who we are, be sure to visit our About Us page.

Our headquarters and customer support team are based in Southern California, and our business hours Monday - Friday, 6:00a.m. to 3:00p.m. PST (excluding national holidays). Our customer support team can be reached by emailing service@cuchenusamall.com.

Did you know that your CUCHEN product can do much more than just cook rice? For cooking inspiration or specific recipes using your cooker, check out our Recipes bolg!

If the order total is less than $50 and is being shipped to the contiguous United States, a shipping fee of $7 will apply.

If the order total is less than $50 and is being shipped to the contiguous United States, please refer to the below chart.

Shipping Rate

United States (*Exceptions Apply)
FREE

Alaska
$50

Hawaii
$50

Guam
$50

Puerto Rico
$50

We are able to ship our products to customers located in the United States, Alaska, Puerto Rico, and Guam. Due to the size of many of our products, we cannot ship to a P.O. box or an APO/FPO address.

Orders placed on cuchenusamall.com require up to 3 business days for processing. The delivery time for your product may vary depending on your location, and could be either longer or shorter. If your product has not arrived after 10 business days of placing your initial order, please contact our customer support team by emailing us for order updates and more information regarding your shipment. 

You have the option to return eligible items by mail within 30 days from the original shipping date if you are not entirely satisfied with your purchase. Items must be returned in their original packaging and with all accessories that came with the unit.

Please be aware that in case the product box has been opened, a restocking fee of 15% will be deducted from your refund automatically.

To verify if your item can be returned or exchanged, please refer to your invoice or order confirmation email and check the purchase date. Once confirmed, send us an email to begin the return process. 

When filing a warranty claim, some form of proof of purchase is required. Valid proof of purchase may include store receipts, email order confirmations, or any other authentic documentation that indicates the purchase date and the purchase location.

Before returning the product, kindly email our customer support team at service@cuchenusamall.com to see if our product experts can assist you in any way, in case you are dissatisfied with your product.

It is unfortunate that we are unable to accept returns or exchanges for items purchased through authorized sellers. To process a refund or exchange, please return the product to the retailer you originally bought it from.

At present, we provide customers with the option to purchase replacement inner pot & rubber packing for rice cookers. To see the replacement parts we have currently available for purchase, visit this page.

If you need to replace any parts that you don't see available on our website, please email us for further assistance.

That's correct. Like any other kitchen appliance, the inner pot of a rice cooker or multi-cooker undergoes normal wear and tear over time, particularly with frequent use. For this reason, we recommend replacing the inner pot every 2 to 3 years.